Being able to communicate effectively is the most important of all life skills. Communication is simply the act of transferring information from one place to another. How well this information can be transmitted and received is a measure of how good our communication skills are.
Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. The quality of your life comes out of the quality of your dialogues and conversations. Crucial conversation skills help us in:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Crucial conversations, by their very definition, are important and can affect a person’s life. There are three factors that tend to define a crucial conversation:
1) Opinions differ
2) the stakes are high
3) Emotions are high.
If handled properly they create breakthroughs. If handled badly they can lead to breakdowns.